Frequently Asked Questions
Welcome to our FAQ page! Here, we've compiled answers to the most common questions about Elysian Bedding, from shipping and returns to product details and care instructions. Whether you're curious about our luxury materials or want to know how to track your order, you'll find all the information you need right here. If you have any additional questions, don't hesitate to reach out to our customer support team—we're here to help!
About Our Bedding Products
How do I care for my Elysian Bedding products?
To maintain the luxurious feel and longevity of your Elysian Bedding, we recommend machine washing in cold water with a gentle detergent. Avoid using bleach, and tumble dry on low heat or hang dry when possible. Always refer to the care instructions provided with each product for specific guidance.
What is the difference between a Duvet Cover Set and a Comforter Set?
A Duvet Cover Set includes a cover that encases a duvet insert, offering versatility and ease of cleaning. The set typically includes the duvet cover, a bedsheet, and pillowcases.
A Comforter Set, however, comes with a comforter that is ready to use directly on your bed without needing a cover. Please note that at Elysian Bedding, we focus on offering duvet cover sets and do not include comforters in our offerings.
Does a Duvet Cover Set include a duvet or comforter?
No, our Duvet Cover Sets consist of the duvet cover, bedsheet, and pillowcases only. The actual duvet or comforter insert is not included and would need to be purchased separately.
Is your Egyptian Cotton authentic?
Yes, we are committed to quality and authenticity. When our products are labeled as Egyptian Cotton, you can trust that they are made from 100% genuine Egyptian Cotton.
Egyptian Cotton is renowned for its luxurious softness, durability, and ability to produce deeper, more vibrant colors. The long fibers used in Egyptian Cotton make it possible to weave finer, stronger yarns, resulting in bedding that is both ultra-soft and long-lasting.
Shipping Section
Where do your products ship from?
Elysian Bedding is a global brand with a network of warehouses and fulfillment centers strategically located around the world, including in Europe and Asia. This allows us to offer a wide variety of premium bedding products at competitive prices. Depending on your location and the specific product ordered, your items may ship from the warehouse closest to you to ensure timely delivery.
What is your shipping policy?
At Elysian Bedding, we are committed to delivering your purchases quickly and efficiently. Please see our comprehensive Shipping Policy that outlines our shipping methods, costs, and timelines.
What is your return policy?
We want you to be completely satisfied with your Elysian Bedding purchase. If for any reason you’re not happy with your order, we accept returns within 30 days of delivery, provided the items are unused, unwashed, and in their original packaging. Please visit our Returns Page for more details on how to initiate a return.
How can I track my order?
Once your order has been processed and shipped, you’ll receive a confirmation email with tracking details. You can use these details to monitor your delivery’s progress. If you encounter any issues, our customer support team is here to assist you.